- We are going to introduce the consumer to the Flight Attendant making brand new Trip Attendant familiar with the fresh new Owner’s demands.
- We are going to suggest the client that he/she has to deplane on his/her attraction or he/she should will always be onboard at the an intermediate town. We can’t, however, ensure that he/she wouldn’t deplane at the an advanced end when the he/she chooses to take action.
- We’re going to help the Consumer out-of his/her coming gate to help you their/this lady deviation gate when the his/the lady schedule relates to an association. But not, the consumer need certainly to choose your/by herself because which have asked guidelines as he/she gets to the partnership airport.
Take note: We predict the consumer to follow our very own Staff Members’ rules to possess his own Cover additionally the Cover away from anyone else.
- We really do not provide custodial care and attention or stick to the client towards routes or even in new entrance town ahead of deviation otherwise during the an effective layover.
- We do not companion the consumer to help you a specific party otherwise view told you party’s character.
People who happen to be deaf or hard-of-hearing get call the Teletypewriter (TTY) matter, step one (800) 533-1305, and you can speak with a southwest Airlines Customer User. All of our Consumer Representatives will assist having and come up with bookings and responding standard inquiries. People could possibly get visited our Consumer Relations Institution through the Telecommunications Exchange Solution via 711.
Whenever booking another type of booking, 
Consumers are able to use the latest “Special Recommendations” link with the Passenger Fee Facts webpage to indicate that he/she is deaf otherwise hard-of-hearing. When scheduling on the internet, Customers get see that there is a connection (understood with a concern mark) that sends the user to the information on all of our principles to have assisting Passengers which have disabilities. Adopting the Customers keeps selected his/the woman alternative(s), the consumer should simply click “Continue” and complete the scheduling procedure.
When the a booking had been created, simply click on the “Journey | Resort | CAR” connect found on the finest of one’s website. Up coming, look for “Carry out Reservations” about “Flight” line, enter in the desired guidance, and select “Continue.” Regarding you to definitely page, click on the “Special Guidance” connect. Just after a consumer has actually added his/their option(s), the client is to mouse click “Continue” while the guidance is spared to your Customers scheduling.
Customers can also advise you of any impairment-associated travel need at the time of scheduling because of the phone otherwise, in the event that a booking has already been generated, by calling step one-800-I-FLY-SWA (1-800-435-9792) in advance of take a trip
We inquire one to Customers who’re deaf otherwise hard-of-hearing and require assistance choose themselves together with variety of assistance it need through to arrival on airport, at the gate, up to speed the brand new aircraft, any kind of time union issues, at brand new interest. In the event the a customer refers to his/this lady should our very own Customer care Agent from the departure entrance and also to our Journey Staff once on-board the new aircraft, we could be sure to establish a fair manner of interaction. We’ll make sure the Customer keeps punctual entry to new exact same advice wanted to almost every other Travelers regarding entrance town and you can up to speed this new flights (elizabeth.g., boarding and you can baggage claim advice, agenda alter, flight coverage advice, an such like.).
Consumers who happen to be blind or features lower attention
When reservation a different sort of scheduling, People can use the newest “Special Advice” connect into the Passenger Payment Info webpage to point which he/she’s blind or have reduced sight. When booking on the internet, Customers can get notice that discover a link (recognized which have a question draw) you to sends an individual into information on our policies to possess helping Passengers having handicaps. Following the Consumer has chosen their/the lady option(s), the consumer will be mouse click “Continue” and you can finish the booking techniques. If the a reservation was already composed, follow on to the “Trip | Resorts | CAR” hook up located on the best in our website. Next, get a hold of “Perform Reservations” from the “Flight” column, input the desired recommendations, and pick “Remain.” Out-of one to page, click the “Special Recommendations” hook. Just after a customer has actually added his/the lady solution(s), the customer is mouse click “Continue” and the information will be conserved into Users booking.